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FAQs

General Questions

The EVX Wagon 4.0 Series comprises three products:
– EVX Wagon 4.0 Kit: A kit that allows you to upgrade your existing folding wagon into an electric utility wagon.
– EVX Wagon 4.0: A fully assembled electric folding wagon ready to use out of the box.
– EVX Wagon 4.0 Pro: An enhanced version with increased load capacity and a more powerful system, suitable for heavy-duty tasks.

– EVX Wagon 4.0 Kit: Up to 440 lb / 200 kg in Ride Assist Mode.
– EVX Wagon 4.0: Up to 440 lb / 200 kg in Ride Assist Mode.
– EVX Wagon 4.0 Pro: Up to 661 lb / 300 kg in Ride Assist Mode, thanks to its upgraded power system with a planetary gear reduction mechanism.

Yes, both the EVX Wagon 4.0 and EVX Wagon 4.0 Pro feature a compact folding design, making them easy to store and carry. Whether the EVX Wagon 4.0 Kit supports folding depends on the frame you combine it with.

– EVX Wagon 4.0 and EVX Wagon 4.0 Pro: Yes, they come fully assembled and are ready to use out of the box.
– EVX Wagon 4.0 Kit: This is an upgrade kit that requires installation onto your existing folding wagon.

The specific dimensions and weights are as follows:
EVX Wagon 4.0:
– Unfolded Size: 34 in x 18 in x 21 in / 86 cm x 46 cm x 54 cm
– Folded Size: 30 in x 9.4 in x 9.4 in / 76 cm x 24 cm x 24 cm
– Weight: Total weight 33 lb / 15 kg
EVX Wagon 4.0 Pro:
– Unfolded Size: 34 in x 18 in x 21 in / 86 cm x 46 cm x 54 cm
– Folded Size: 30 in x 9.4 in x 9.4 in / 76 cm x 24 cm x 24 cm
– Weight: Total weight 55 lb / 25 kg

All models feature a full aluminum alloy frame, offering a combination of light weight and durability.

Technical and Performance Questions

The wagons are equipped with high-performance brushless hub motors with encoders, providing precise control and powerful performance.

Battery life depends on the battery capacity:
– With a 24V 20Ah battery (sold separately), you can expect a range of approximately 15-18 miles / 25-30 km.
– Actual range may vary based on load weight, terrain, and usage conditions.

Yes, the main control board (controller) and motors are designed with waterproof features, making them suitable for use in rainy or wet environments.

Absolutely. The wagons are designed with wide-body tires and super swivel wheels, allowing them to navigate different terrains, including sand (ideal as a beach wagon) and moderate slopes.

Usage and Operation

All models come with a wireless linear remote controller that allows for precise one-handed operation, including throttle, steering, and braking.
There are 3 modes:
  1. Cruise Mode:
    1. Semi-automatic straight-line assisted driving with yaw self-correction.
    2. Top speed: 3 mph / 5 km/h.
    3. Maximum load:
      • EVX Wagon 4.0 Kit and EVX Wagon 4.0: 220 lb / 100 kg.
      • EVX Wagon 4.0 Pro: 440 lb / 200 kg.
  2. Ride Assist Mode:
    1. Encoder turned off for greater torque.
    2. Top speed: 8 mph / 13 km/h.
    3. Maximum load:
      • EVX Wagon 4.0 Kit and EVX Wagon 4.0: 440 lb / 200 kg.
      • EVX Wagon 4.0 Pro: 661 lb / 300 kg.
  3. Parking Mode:
    1. Long brake mode that can stop the wagon anywhere, offering anti-theft functionality.

Yes, during braking, the motor generates electricity in reverse, recovering energy and extending battery life.

Yes, especially with the EVX Wagon 4.0 Pro, which is designed to perform in-place turning even under maximum load, thanks to the upgraded super swivel wheels and smart control system.

Installation and Compatibility

The kit is compatible with folding wagons that have a quick-release wheel design. Please check your wagon’s specifications to ensure compatibility.
EVX Wagon 4.0 Kit installation is super easy and simple, prepare a screwdriver and follow these 3 steps to complete the upgrade
  1. Removing the rear wheels and crossbar from your existing folding wagon.
  2. Installing the EVX main control board.
  3. Attaching the new hub motor drive wheels and super swivel wheels.

Safety and Maintenance

  • Overcurrent, Undervoltage, and Overtemperature Protection: The controller includes multiple protection modules to ensure safe operation.
  • Temperature Sensors: Built-in sensors prevent motor overheating.
  • Yaw Self-Correction: The wagon maintains straight-line motion and automatically corrects deviations.

– Load Limits: Do not exceed the maximum load capacity for each mode and model.
– Terrain: While the wagons handle various terrains, avoid excessively steep slopes or obstacles that could pose safety risks.
– Maintenance: Regularly check the wagon for any signs of wear or damage, and keep it clean for optimal performance.

– Charging: Use the recommended charger and follow charging instructions.
– Storage: If not using the wagon for an extended period, store the battery in a cool, dry place and maintain a charge level between 40% and 60%.
– Replacement: Use compatible batteries as specified by the manufacturer.

Accessories and Upgrades

  • Lithium Iron Phosphate Batteries: Available in different capacities to suit your range needs.
  • Seat Accessories: Moon chairs, fishing seats, etc.
  • Other Accessories: Fishing accessories, canopies, and more.

Yes, we offer various upgrade components to enhance functionality and adapt to new usage scenarios. Stay tuned for future releases and updates.

Warranty and Support

The products come with a manufacturer’s warranty covering defects in materials and workmanship. Please refer to the warranty documentation provided with your product for specific terms and conditions.
You can reach our customer support team through:
  • Email: support@evxpower.com
  • Social Media: Reach out via our official social media accounts.
We offer returns and exchanges in accordance with our policy outlined on the website. Products must be returned in their original condition within the specified return period. Please contact customer support for assistance with returns or exchanges.

Ordering and Delivery

Orders can be placed directly through our website by selecting the desired product and proceeding to checkout.
Yes, we ship to various countries. Shipping fees and delivery times may vary based on the destination.
We periodically offer limited-time discounts and promotions. Please check our website or subscribe to our newsletter for updates.

Additional Questions

Although the wagon is designed to carry cargo and equipment, it can also transport people within its load capacity limits. Please be sure to adhere to the operating instructions and traffic laws; the EVX Wagon is not a vehicle intended for road use.
The folding mechanism is designed to handle the wagon’s maximum load capacity. However, it’s recommended to fold the wagon when it’s unloaded to prevent strain on the mechanism.
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If you have any other questions not covered in this FAQ, please feel free to contact our customer support team. We’re here to help!